Last Updated: January 2025
1. Introduction
SkyEdge Experience ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our experiences.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Reservation details
- Arrangement information (processed securely through third-party providers)
- Health and fitness information relevant to participation
- Communications with us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information for the following purposes:
- To process and manage reservations
- To communicate with you about your reservations and our experiences
- To ensure safety and compliance with health requirements
- To improve our website and experiences
- To send marketing communications (with your consent)
- To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With experience providers who assist in operating our business (under strict confidentiality agreements)
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to object to processing of your data
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our experiences are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: Downtown Dubai, 52 Sheikh Mohammed bin Rashid Blvd, Office 17, Dubai, UAE
