Contact Us — 2025

Last Updated: January 2025

1. Introduction

SkyEdge Experience ("we", "our", or "us") uses cookies and similar technologies on our website to enhance your browsing experience, analyze site traffic, and personalize content. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.

2. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies can be "persistent" (remain on your device until deleted) or "session" (deleted when you close your browser).

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies as they are essential for the website to work.

3.2 Functional Cookies

These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, personalized features. They may also be used to provide experiences you have requested.

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

4. How We Use Cookies

We use cookies for the following purposes:

• To remember your preferences and settings
• To analyze website traffic and usage patterns
• To improve website functionality and performance
• To provide personalized content and features
• To ensure website security

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies, and you should check the third-party websites for more information about their use of cookies.

6. Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience using our website.

You can also opt-out of certain cookies by adjusting your browser settings or using cookie management tools.

7. Changes to This Policy

We may update this Cookies Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about our use of cookies, please contact us at [email protected] or through our contact page.

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using the SkyEdge Experience website and experiences, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our experiences.

2. Description of Experiences

SkyEdge Experience provides high-altitude adventure experiences in Dubai. Our offerings include guided tours, safety equipment, professional instruction, and related activities as described on our website.

3. Eligibility and Requirements

To participate in our experiences, you must:

• Be at least 16 years of age (with parental consent required for participants under 18)
• Meet health and fitness requirements as specified
• Follow all safety instructions and guidelines
• Provide accurate information during reservation

4. Reservation and Arrangement

All reservations are subject to availability and confirmation. Arrangement terms and cancellation policies will be provided at the time of reservation. We reserve the right to refuse participation to anyone for safety or other legitimate reasons.

5. Safety and Risk

High-altitude activities involve inherent risks. Participants must:

• Follow all safety instructions provided by our staff
• Use provided safety equipment as instructed
• Disclose any medical conditions that may affect participation
• Understand and accept the risks associated with the activity

SkyEdge Experience maintains high safety standards but cannot eliminate all risks associated with high-altitude activities.

6. Participant Responsibilities

Participants are responsible for:

• Arriving on time for scheduled activities
• Following all instructions from staff
• Respecting other participants and staff
• Taking care of provided equipment
• Informing staff of any concerns or issues

7. Cancellation and Refunds

Cancellation policies vary by experience type and will be clearly communicated at reservation. Refunds are subject to our cancellation policy and may not be available for last-minute cancellations or no-shows.

8. Weather and Conditions

Activities may be postponed or cancelled due to weather conditions or safety concerns. We will make reasonable efforts to reschedule or provide refunds in such circumstances.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of SkyEdge Experience and protected by copyright laws. You may not reproduce or distribute this content without permission.

10. Limitation of Liability

To the maximum extent permitted by law, SkyEdge Experience shall not be liable for any indirect, incidental, special, or consequential damages arising from participation in our activities or use of our experiences.

11. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website. Continued use of our experiences constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Use, please contact us at [email protected] or visit our contact page.

Last Updated: January 2025

1. Introduction

SkyEdge Experience ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our experiences.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Reservation details
• Arrangement information (processed securely through third-party providers)
• Health and fitness information relevant to participation
• Communications with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• To process and manage reservations
• To communicate with you about your reservations and our experiences
• To ensure safety and compliance with health requirements
• To improve our website and experiences
• To send marketing communications (with your consent)
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With experience providers who assist in operating our business (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to object to processing of your data
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our experiences are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Downtown Dubai, 52 Sheikh Mohammed bin Rashid Blvd, Office 17, Dubai, UAE